Help for your laboratory.

Contact johnlewisivv2@gmail.com for Nurse Froge support or privacy requests. Include your app version, device and iOS version, what you tried and the exact error. Do not send patient details, passwords, verification codes or a full private export unless a limited part is specifically needed.

Sign-in

Use the same Apple, Google or email identity you used before. Apple’s private relay address may differ from your usual email. For email codes, check the address and spam folder; wait for the resend control before requesting another. Never forward a sign-in code to support.

Study and Froge’s condition

The currently released version 1 and the upcoming version 2 have different study rules. Check the version and the rule shown in your app. Version 2 uses one chatbot study flow. Its daily study deadline is midnight in your saved time zone, with a grace period until 4 a.m. Answering a question restores health without resetting that deadline; thoughtful wrong answers count. Opening the app or ordinary conversation does not add care.

If Froge is resting, check the connection and use the displayed reconnect or verification action. If a reply failed, keep your draft and retry. A dead Froge cannot be revived by a purchase.

A question seems wrong

Review your current course materials and use the question-report action where available, or email the question and explanation with any identifying information removed. A pending report has not yet been reviewed. Froge is not a patient-care or emergency service.

Purchases

In version 2, use Restore purchases in the connected iPhone app with the original Froge account. If verification is delayed, use Retry purchase verification when shown, with that same account. Froge checks your Apple purchase again; you do not need to buy again. Manage or cancel with Apple or request an Apple refund. Deleting the app or account does not cancel a subscription.

Memory and account deletion

In version 2, the laboratory settings let you edit your profile, export retained study information, clear conversation memory, withdraw AI permission or request account deletion. These are separate actions. If deletion says pending, cleanup has not finished. Follow any separate Apple-authorization instructions shown in the receipt. Contact support if you cannot access the app or complete a privacy request.

Current privacy policy · Version 2 privacy notice · Version 2 terms